Frequently Asked Questions
What are sneakers online?
Sneakers Online is much more than a store – it’s the home for fashion and sneaker lovers. Here you’ll find a huge selection of leading brands from around the world, with collections that are constantly updated to reflect the hottest trends.
We are here to bring you the most accurate items, with a comfortable shopping experience, top-notch service, and deliveries that come right to your door – because true style starts with the feet.
Where is my order?
To track the shipment, you must wait for an SMS message from the courier company.
The notification will be received a few days before the order is delivered.
How can I recover the password for the website?
The password can be easily recovered in the personal area of the site or by clicking on Forgotten Password when logging in to the site. You will then be asked to fill in the email address you used to register for the site and a password recovery email will be sent to you there. You can now choose a new password.
Is the site secure?
The site is secured with a high level of security and data confidentiality, to minimize information disclosure we use the PCI standard and do not store users' credit information. Also, to increase the security of your account, we recommend that you keep your user information and password confidential, refresh it frequently and be careful not to give it to anyone.
How do I receive all the newsletters?
If you use the Gmail email service, it is important to make sure that our newsletters arrive in your main email folder and not in the Promotions folder where they will disappear among hundreds of marketing emails. If you don't want to miss the most valuable updates and promotions, we recommend following the following steps:
- Mark our newsletter in your email with a V.
- Click the right mouse button, with the mouse pointer over the newsletter.
- Select the “Move to Tab” option and move it to the Primary box. From now on, all our newsletters will arrive
What do you do to make the newsletter images appear in the body of the email?
To see the images in the body of the email, you can change your email settings:
- Open our newsletter where you don't see the images
- Click on the sentence that appears at the top of the email: "Always display images."
How do I use the coupon code I received?
The coupon code you received must be entered in the space provided during the payment process on checkout.
You cannot redeem more than one coupon code per purchase.
How can I remove myself from the sneakers online mailing list?
The company provides its customers with several options to opt out of receiving the mailings sent by it.
A. To remove from mailing to email: by sending an email to support@sneakersonline.com or by sending a “rejection” message, in a simple and effective manner, via a link attached to emails or by removing from the mailing list by removing the “V” to receive emails, in their account on the site, in exactly the same way as the registration for the site was made, or by contacting the company's customer service.
B. To remove from SMS messages: By sending an email to support@sneakersonline.com with the mobile number you wish to remove or by using a link in the SMS message or by contacting the company's customer service center. Removal will be carried out within two business days of receipt of the removal request.
Do I have to open an account on the site to order?
You can shop on the site as a guest or log in using your Gmail account. We recommend registering on the site to make your shopping process more enjoyable, easier and more convenient. As a registered user, you can save your favorite items, your shipping addresses, track your order history and stay up to date with the best items and promotions.
What brands are sold on the site?
The site offers a wide variety of items from dozens of brands, from international brands that are sold in Israel only in stores to international brands that cannot be obtained in Israel.