Refund policy
Thank you for shopping at SportxOnline.
This Return, Refund, and Cancellation Policy explains how order cancellations, returns, exchanges, and refunds are handled for orders placed through our website.
Order Cancellation Policy
Customers may request to cancel an order within 24 hours of placing it, as long as the order has not yet been fulfilled, processed, or shipped.
To request a cancellation, please contact us as soon as possible at:
Please include your order number and the email address used to place the order.
If your order has already been fulfilled, processed, shipped, or handed over to the carrier, we will not be able to cancel it. In that case, you may request a return after receiving the item, subject to our return policy below.
30-Day Return Policy
We offer a 30-day return policy.
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must be:
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Unworn, unused, and in the same condition that you received it
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In its original packaging
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With all original tags, labels, accessories, and inserts included
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Accompanied by a receipt, order confirmation, or proof of purchase
Items that show signs of wear, use, damage, stains, odor, or missing original packaging may not be accepted for return.
Return Method and Return Destination
Returns are handled by mail.
Approved returns must be sent to the following return address:
SportxOnline / IRGA LTD
128 City Road
London, ENG EC1V 2NX
United Kingdom
Please do not send any item back before your return request has been approved. Items returned without prior approval may not be accepted.
After your return request is approved, we will send you return instructions and a return shipping label by email.
How to Start a Return
To request a return, please contact us at:
Please include your order number, the item you would like to return, and the reason for the return.
If your return request is approved, we will send you a return shipping label and instructions on how to send your package.
Items sent back to us without first requesting a return will not be accepted.
Return Shipping Cost, Labels, and Fees
For approved returns, SportxOnline will provide a return shipping label by email.
The return label is prepaid at the time it is provided, but the cost of the return label will be deducted from the customer’s refund.
The return label cost depends on the customer’s location, package size, package weight, and courier rate. The exact return label cost will be shown or communicated during the return approval process before the return is completed.
Customers are not charged for the return label when the return is caused by our mistake, such as receiving a damaged, defective, or incorrect item.
If the returned item is received in the required condition, no restocking fee will be charged.
If the returned item is not received in the required condition, including if it is worn, used, damaged, stained, missing tags, missing accessories, missing original packaging, or otherwise not suitable for resale, we may deduct an additional fee from the refund or charge the customer for the cost of sending the item back.
The exact additional fee will depend on the condition of the item and the shipping cost required to return it to the customer.
Original shipping costs, if any, are non-refundable unless the return is caused by an error on our side.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you received the wrong item, contact us immediately at:
Please include your order number and clear photos of the issue so we can review the case and make it right.
If the issue is approved, we may offer a replacement, exchange, return, or refund depending on the situation.
Customers are not charged return shipping costs for approved returns caused by damaged, defective, or incorrect items.
Non-Returnable Items
The following items cannot be returned:
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Items that have been worn or used
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Items without original packaging, tags, or accessories
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Items damaged after delivery due to customer handling
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Gift cards
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Items marked as final sale or non-returnable at the time of purchase
If you have questions about whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to exchange an item is to request a return for the original item and place a new order for the item you want.
Once your return is received and approved, your refund will be processed according to this policy.
Refunds
After we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that the return label cost may be deducted from your refund unless the return is caused by our mistake.
It may also take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account or payment provider.
Then contact your credit card company or bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at support@sportxonline.com.
Contact Us
For any questions about cancellations, returns, exchanges, or refunds, please contact us:
Email: support@sportxonline.com
Website: sportxonline.com
SportxOnline is operated by IRGA LTD.
Company number: 17348767
Phone number: +44 7441 486095
Registered business address:
128 City Road
London, ENG EC1V 2NX
United Kingdom
Customer support hours:
Monday–Friday, 12:00–17:00 GMT-4